ITIL and ITSM News
April 29, 2015
Demand for the Lilly Pulitzer for Target line overwhelmed the retailer's website and apps. With industrial IT, enterprises can prevent such blunders. Also in Searchlight: Google takes on wireless phones; Box opens up to developers.
August 20, 2014
At John Deere, two-speed IT enables agile and waterfall development approaches to live side by side.
June 26, 2012
Expert Joseph Flahiff explains why Agile practices aren't just about "being fast," and discusses other misperceptions about managing Agile projects.
August 30, 2010
Too many companies today don't have an accurate count of their assets, and therefore are underutilizing systems and being unproductive. A CMDB framework, used in support with an ITIL project, can provide databases and analysis tools to help IT ...
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Chatter about big data reveals IT self-service can be a gift for CIOs. Take command and control but keep the buffet open. Continue Reading
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Traditional IT services management tactics belong in museums, not in forward-looking IT departments. IT strategist Harvey Koeppel explains why. Continue Reading
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If digital transformation is on your CIO agenda, then a top-of-class ITSM strategy had better be also. CTO Niel Nickolaisen speaks from experience. Continue Reading
To address gaps between business expectations and IT delivery, CIO Gary Watkins came up with a model to make his IT team the company's IT service provider of choice. Continue Reading
Learn the four keys to embracing shadow IT and delivering IT expertise to the business, including sharing IT sourcing information. Continue Reading
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With IT budgets moving out of the IT department, these three best practices will help put your IT organization in a better position to compete with outside IT services companies. Continue Reading
CIOs need to get their act together and incorporate best-in-class consumer IT services into their IT service management program. Continue Reading