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Agile practices: Misuses and misperceptions
Expert Joseph Flahiff explains why Agile practices aren't just about "being fast," and discusses other misperceptions about managing Agile projects. News | 26 Jun 2012
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CMDB, ITIL: Keeping track of IT resources
Too many companies today don't have an accurate count of their assets, and therefore are underutilizing systems and being unproductive. A CMDB framework, used in support with an ITIL project, can provide databases and analysis tools to help IT organi... News | 30 Aug 2010
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How Procter & Gamble adopted ITIL to ease IT infrastructure outsourcing, multisourcing
The Procter & Gamble Company has conducted several rounds of outsourcing and attributes the contracts' sucess to the aplpication of ITIL. News | 15 Mar 2010
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Stumped by ITIL? BMC says go fly a plane
Want to get better at ITIL? Pretending to run an airport may get you to your destination on time. News | 19 Feb 2010
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How to use ITIL v3 service transition lifecycle to bring IT services into production
Learn how the ITIL v3 service transition lifecycle can help you bring new applications to production status, then make it easier to introduce new service releases or upgrades. News | 05 Feb 2010
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How to create an IT service catalog
An IT service catalog is a menu of services offered by an IT organization. Get the FAQs on how to implement an IT service catalog and automate the service request process. News | 18 Dec 2009
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ITSM 101: Change management processes
Discover the benefits of adopting ITSM's change management processes and learn about the hiccups that often arise along the way. News | 14 Jul 2009
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New certification will enable ITIL-ready products
The body behind ITIL has launched a certification program for IT service management software. News | 29 May 2009
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5 reasons to start using ITIL and ITSM
The IT Service Management (ITSM) and ITIL frameworks are powerful ways to improve the efficiency of your IT operations. Here are five ways to get the most from these governance tools. News | 13 Mar 2009
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ITIL drives merger of help desk and asset management tools
ITIL's drive for a wholistic view of IT incidents is changing the products CIOs use to manage their infrastructure. News | 29 May 2008
- See more News on ITIL and ITSM
-
Agile practices: Misuses and misperceptions
Expert Joseph Flahiff explains why Agile practices aren't just about "being fast," and discusses other misperceptions about managing Agile projects. News
-
CMDB, ITIL: Keeping track of IT resources
Too many companies today don't have an accurate count of their assets, and therefore are underutilizing systems and being unproductive. A CMDB framework, used in support with an ITIL project, can provide databases and analysis tools to help IT organi... News
-
How Procter & Gamble adopted ITIL to ease IT infrastructure outsourcing, multisourcing
The Procter & Gamble Company has conducted several rounds of outsourcing and attributes the contracts' sucess to the aplpication of ITIL. News
-
Stumped by ITIL? BMC says go fly a plane
Want to get better at ITIL? Pretending to run an airport may get you to your destination on time. News
-
How to use ITIL v3 service transition lifecycle to bring IT services into production
Learn how the ITIL v3 service transition lifecycle can help you bring new applications to production status, then make it easier to introduce new service releases or upgrades. News
-
How to create an IT service catalog
An IT service catalog is a menu of services offered by an IT organization. Get the FAQs on how to implement an IT service catalog and automate the service request process. News
-
ITSM 101: Change management processes
Discover the benefits of adopting ITSM's change management processes and learn about the hiccups that often arise along the way. News
-
New certification will enable ITIL-ready products
The body behind ITIL has launched a certification program for IT service management software. News
-
5 reasons to start using ITIL and ITSM
The IT Service Management (ITSM) and ITIL frameworks are powerful ways to improve the efficiency of your IT operations. Here are five ways to get the most from these governance tools. News
-
ITIL drives merger of help desk and asset management tools
ITIL's drive for a wholistic view of IT incidents is changing the products CIOs use to manage their infrastructure. News
- See more All on ITIL and ITSM
About ITIL and ITSM
The Information Technology Infrastructure Library or ITIL is a collection of best practices for IT service management. See how ITIL can enable your IT department to grow more effectively and learn about the various components of ITIL and ITSM, including service strategy, service design, managerial, service transition, service operation and continual service improvement. software.