ITIL and ITSM News
April 29, 2015
Demand for the Lilly Pulitzer for Target line overwhelmed the retailer's website and apps. With industrial IT, enterprises can prevent such blunders. Also in Searchlight: Google takes on wireless phones; Box opens up to developers.
August 20, 2014
At John Deere, two-speed IT enables agile and waterfall development approaches to live side by side.
June 26, 2012
Expert Joseph Flahiff explains why Agile practices aren't just about "being fast," and discusses other misperceptions about managing Agile projects.
August 30, 2010
Too many companies today don't have an accurate count of their assets, and therefore are underutilizing systems and being unproductive. A CMDB framework, used in support with an ITIL project, can provide databases and analysis tools to help IT ...
ITIL and ITSM Get Started
Bring yourself up to speed with our introductory content
Chatter about big data reveals IT self-service can be a gift for CIOs. Take command and control but keep the buffet open. Continue Reading
Evaluate ITIL and ITSM Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Traditional IT services management tactics belong in museums, not in forward-looking IT departments. IT strategist Harvey Koeppel explains why. Continue Reading
Product ReviewsPowered by IT Central Station
This is one of the better solutions on the market for SMBs but it needs to allow more information to be put into tickets.Powered by IT Central Station
Valuable Features: Merging similar incident tickets into one ticket as a problem ticket APIs to integrate with other CRM solutions like Remedy...Continue Reading
Powered by IT Central Station
Valuable Features: Easy to use. • Improvements to My Organization: Improved the effectiveness of my Service Desk Team and...Continue Reading
The Business Process feature allows us to customize an escalation process for different products with their own sets of rules, but mobile access and the UI need improvement.Powered by IT Central Station
Valuable Features: The best feature is the ability to create functional dashboards, where the IT manager can interact with its data trough the...Continue Reading
Manage ITIL and ITSM
Learn to apply best practices and optimize your operations.
Learn the four keys to embracing shadow IT and delivering IT expertise to the business, including sharing IT sourcing information. Continue Reading
With IT budgets moving out of the IT department, these three best practices will help put your IT organization in a better position to compete with outside IT services companies. Continue Reading
Bart Murphy was hired by CareWorks Family of Companies to create and carry out a shared services strategy; he transformed IT and became CIO/CTO. Continue Reading
Problem Solve ITIL and ITSM Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
CIOs need to get their act together and incorporate best-in-class consumer IT services into their IT service management program. Continue Reading