ITIL and ITSM News
April 29, 2015
Demand for the Lilly Pulitzer for Target line overwhelmed the retailer's website and apps. With industrial IT, enterprises can prevent such blunders. Also in Searchlight: Google takes on wireless phones; Box opens up to developers.
August 20, 2014
At John Deere, two-speed IT enables agile and waterfall development approaches to live side by side.
June 26, 2012
Expert Joseph Flahiff explains why Agile practices aren't just about "being fast," and discusses other misperceptions about managing Agile projects.
August 30, 2010
Too many companies today don't have an accurate count of their assets, and therefore are underutilizing systems and being unproductive. A CMDB framework, used in support with an ITIL project, can provide databases and analysis tools to help IT ...
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Chatter about big data reveals IT self-service can be a gift for CIOs. Take command and control but keep the buffet open. Continue Reading
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Traditional IT services management tactics belong in museums, not in forward-looking IT departments. IT strategist Harvey Koeppel explains why. Continue Reading
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This is one of the better solutions on the market for SMBs but it needs to allow more information to be put into tickets.Powered by IT Central Station
Valuable Features: Merging similar incident tickets into one ticket as a problem ticket APIs to integrate with other CRM solutions like Remedy...Continue Reading
The submission and approval parts do not require licenses, but the configuration capabilities of the end-user facing portal needs work.Powered by IT Central Station
Valuable Features: The flexibility of the product in regards to configuring and customizing it to meet the company needs within a few...Continue Reading
One of the big benefits that’s come out of this is a centralized view of all IT operations that really enable us to shift resources.Powered by IT Central Station
Valuable Features: One of the big benefits that’s come out of this is a centralized view of all IT operations that really enable us to shift...Continue Reading
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With IT budgets moving out of the IT department, these three best practices will help put your IT organization in a better position to compete with outside IT services companies. Continue Reading
Bart Murphy was hired by CareWorks Family of Companies to create and carry out a shared services strategy; he transformed IT and became CIO/CTO. Continue Reading
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CIOs need to get their act together and incorporate best-in-class consumer IT services into their IT service management program. Continue Reading