VoIP

Article (14)

Spend on architecture, not handsets, to get ROI from Unified Comms
CIOs should buy cheap phones and concentrate on infrastructure to underpin business processes, if they want to get the most out of unified communications.
Suncorp GM: Second Life trumps videoconferencing
Suncorp's Gavin Keeley believes the casual atmosphere of Second Life makes for better meetings. Have your say on his opinions inside this story!
MTV tunes in to VoIP
Paul de Heer, the Technical Services Manager at The Playroom Sydney, explains why the television production company chose VoIP to underpin its work at MTV.
Converged networks a risky business
Converged networks offer SMBs a raft of benefits -- but they also expose them to increased security threats.
Unified messaging: A beneficial part of any DR plan
Many companies are implementing unified messaging solutions as part of their disaster recovery plans. Experts agree that a consolidated messaging environment can dramatically improve the rebuilding process after a disaster.
Explore all options when looking to VoIP
With the VoIP vendor marketing popping at the seams, medium-sized firms should consider every option when thinking of adopting the technology.
VoIP for SMBs: Cutting edge and cutting costs
Thinking of VoIP? So is everybody else. Yankee Group offers some pointers for cutting through the hype.
VoIP call quality declines
Advances in technology have made VoIP more common, but that hasn't stopped VoIP call quality from dropping steadily over the last 18 months, according to a recent study by Brix Networks.
VoIP outsourcing: Save money and gain flexibility
VoIP outsourcing is the way to go for organizations looking to deploy voice services quickly and flexibly without a major investment in skills and upkeep.
VoIP applications fuel the next wave of VoIP innovation
The first phase of VoIP is nearing the end and corporations will soon find a variety of third-party desktop applications that run on VoIP. Has VoIP improved the day-to-day for end users? Unfortunately, the majority of end users treat IP phones like traditional ones -- they make calls and check voice mail. Only the most technically advanced users have ventured into things like unified messaging. Zeus Kerravala has some recommendations to consider before making the transition to the next stage of VoIP.
Calling network management vendors: It's time to get on board with VoIP
Despite the hype, full-scale VoIP deployments are hard to find. According to our research at Yankee Group, over 80% of U.S. enterprises have VoIP deployed somewhere in their organization in some shape or form. This includes departmental trials and development environments. These kinds of statistics combined with a frenzy of media and vendor hype would leave one with the impression that we're right around the corner from ubiquitous VoIP and if you haven't deployed it yet, you're a luddite and you're putting your business at risk. However, digging a little deeper into our research we discover that a mere 6% of U.S. enterprises have VoIP running throughout their organization and caution is more the norm than the exception.
Cisco's Jayshree Ullal touts unified virtualization
Cisco SVP talks up a data center area network idea that uses the company's VFrame InfiniBand-based management tool to unify LAN, SAN and compute networks.
Unified communications helps enterprises combat bird flu
IP-based unified communications offer a viable option for keeping a business running in the event of a pandemic bird flu outbreak that sends workers to far-flung, flu-free corners of the country to do their jobs.
VoIP, Web conferences add to compliance confusion
Should you be recording Web conference chats? What about audio records? It's confusing territory for IT execs striving for compliance.

Columns (5)

Microsoft a VoIP player? I can already hear the bluescreen of death calling!
To all of you considering Microsoft as a VoIP vendor, go in with your eyes wide open. Be prepared for the normal onslaught of services packs and hot fixes and then months of tuning.
Enterprise VoIP security: Experience is the best teacher
Companies know how to protect email and Internet communications systems with a variety of layers from firewalls at the IP transport layer, IPS/IDS solutions for deeper analysis and other security applications. Why would we treat VoIP any other way?
Cisco vs. Microsoft and Nortel for VoIP supremacy: Why it matters to you
Microsoft teams with Nortel in the VoIP market and now they're taking on Cisco. The VoIP arena hasn't been this exciting since it came into being! Find out what all these changes mean to you and what it means to have Microsoft in the voice space.
Calling network management vendors: It's time to get on board with VoIP
Lack of reliable VoIP management tools is holding up full-scale VoIP deployments.
Opinion: Why Exchange Unified Messaging is worth paying attention to
In addition to e-mail, Microsoft is designing the next version of Exchange Server to support voice mail and fax. Redmond is calling this new Exchange 12 collaborative feature 'Exchange Unified Messaging'.

Tips (4)

VoIP staffing means balancing skills, expertise
Deploying IP telephony next year? Then you'll need to start marshaling the troops now.
VoIP security attacks: We ain't seen nothing yet!
VoIP security incidents haven't attracted a ton of attention so far, in part because hackers and criminals haven't found enough incentive in this new market. But experts say that it's just a matter of time before major incidents become more common. Here managers will find valuable advice to prepare for a portfolio of potential threats.
ROI for VoIP -- Calculating labor costs
In an ROI analysis, it can be a challenge to determine what you'll be spending on labor (and where your staff will be focusing its efforts) after deploying VoIP.
Introduction to Internet telephony
"Migrate to IP or risk being left behind." This seems to be the idea in the minds of vendors who have been using circuit switching infrastructures for the transportation of voice. As you are reading this article, the Internet is being modified to support voice traffic and products are being made to link the data and voice networks. Eventually the Internet and the telephone network will be one and the same.

General Content (1)

Unified Messaging Hits Critical Mass
If you are planning a Voice over IP (VoIP) deployment, consider consolidated voice, e-mail, and fax messaging offerings to reduce communication costs and greater flexibility.

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