IT governance

Article (42)

How business analysts and project managers can keep your projects on the rails
Business analyst roles are re-emerging in 2010 as a way to avoid IT project failures. Learn how business analysts and project managers contribute to an IT dream team.
More signs that your outsourcing contract is in trouble
We continue our series on the signs that your outsourcing contracts are going bad.
How gap analysis improves your chances of succeeding with ITIL
IT gap analysis is a useful first step for anyone contemplating ITIL, as it helps to identify weak points in your service delivery capabilities.
12 signs your outsourcing contract is in trouble
Gartner analysis suggests outsourcing contract renegotiations rose sharply last year, mostly in an attempt to cut costs.
How to use ITIL v3 service transition lifecycle to bring IT services into production
Learn how the ITIL v3 service transition lifecycle can help you bring new applications to production status, then make it easier to introduce new service releases or upgrades.
Multi-sourcing needs strong governance
To successfully multi-source your IT needs, you need a multi-tier approach with participation throughout the enterprise. One organisation that has got this sussed is NASA, who tell us how they did it in this story.
How Wachovia and Barclays made ITIL work
Discover how Wachovia and Barclays Global Investors saved millions of dollars and increased productivity with ITIL.
Take your ITIL strategy to the next level
Go beyond ITIL's basics - incident, problem and change management under control - and get the most of the standard with the tips in this story.
Combining ITSM and PPM can make both more powerful
IT service management (ITSM) and project and portfolio management (PPM) are generally regarded as different disciplines. Combining the two can, however, be more powerful than using either alone.
Become a great ITIL project leader in four steps: Plan-Do-Check-Act
The Plan-Do-Check-Act cycle helps ITIL projects to stay on the rails. Learn how in this story.
ITIL FAQ
Learn about the benefitts of ITIL, plus how to find training and resources to help adpot the framework in this FAQ.
Forrester: Why IT governance matters (PODCAST)
Tune in to this podcast to hear Forrester Research Vice President Craig Symons explain why IT governance matters and how to implement it in your organisation.
ITSM 101: Change management processes
Discover the benefits of adopting ITSM's change management processes and learn about the hiccups that often arise along the way.
Justifying ITSM investment in tough times
ITIL and ITSM projects can seem like low priorities in a downturn, but the rigour these standards offer are too important to ignore.
How Six Sigma helps IT
How can the Six Sigma methodology help CIOs? We explain how IT can benefit from this service-driven methodology.
New certification will enable ITIL-ready products
The body behind ITIL has launched a certification program for IT service management software.
How to assess ITIL training tools
Learn how different ITIL training tools can help your organisation to adopt, implement and "live" the governance standard.
Coping with inconsistent privacy laws
Variations in international privacy and workplace spying laws mean you cannot apply one approach to your headquarters and hope it works for the rest of the world.
IT service management reaches the cloud
CIOs are tiring of IT Service Management tools and adopting hosted products that deliver the same functions.
Val IT - an alternative IT governance standard
Val IT is an obscure governance standard that ofers value governance, portfolio management and investment management guidance. Learn about the standard and how to implement it in this story.
Getting a stalled ITSM implementation back on track
If your ITSM implementation has stalled, it is possible to get it back on track with attention to organisational change.
Why IT governance is critical in a downturn
CIOs discuss how good governance makes IT operations transparent, a quality management finds highly desirable during a downturn.
5 reasons to start using ITIL and ITSM
The IT Service Management (ITSM) and ITIL frameworks are powerful ways to improve the efficiency of your IT operations. Here are five ways to get the most from these governance tools.
The lighter side of ITSM
New Zealand blogger Rob satirises ITMS in his new book, "Introduction to Real ITSM," and explains the reasons for the book here.
Corporate performance management gets real in 2009
Enterprises are under the gun more than ever to get results from their corporate performance management technology. Some advances may help.
Governance and quality frameworks can ease economic woes
Standards like ITIL and Six Sigma can help an IT department through times in which IT budgets fall.
Virtualising without losing control of compliance
Virtualisation and cloud computing can disrupt your compliance regime. Here's how to get the best of technology without scaring your lawyers!
Bringing a governance model to SharePoint
Users love SharePoint and will often use it to create applications and data without the IT department's knowledge or approval. Here's how to bring a governance model to this behaviour, without crimping creativity.
Data breach disclosure laws don't work
Laws that force business to disclose privacy breaches have not seen security improve.
ITIL v3 contributor reflects on IT's changing focus
In a discussion of the IT Infrastructure Library (ITIL), author of ITIL v3 David Cannon explains how ITIL and IT service management have transformed the role of IT.
ITIL drives merger of help desk and asset management tools
ITIL's drive for a wholistic view of IT incidents is changing the products CIOs use to manage their infrastructure.
ITIL has a place in the midmarket - if you focus
ITIL can seem daunting for CIOs in smaller enterprises. But the framework can be made to work if you focus on what you want it to achieve.
Now the dust has settled on pornography filtering...
Andrew Collins looks at the controversial topic of Internet porn filtering in Australia, now that the federal government has enacted its hotly debated plans.
Vetted IT negotiations reduce risk of project failure
An IT lawyer says that improving the acquisition process improves your project's chances for success. First step: Know how you want to structure the deal.
ITIL: 10 deployment mistakes (and fixes)
An ITIL implementation requires changes for people and processes. We list the top 10 ITIL deployment mistakes and how to overcome them.
Business process management focus shifts to people, change
Business process management is shifting its focus to building processes that align employee roles and visibility across a company's network.
The Real Niel: ITIL versus MOF
The density of ITIL v3 left a lot of people disappointed. The Microsoft Operations Framework can fill the void, one CIO says.
ITIL v3 Service Strategy: FAQs on Book 1
ITIL expert David Pultorak answers common questions about the new ITIL Service Strategy Core Practice Book 1.
ITIL v3 Service Design: FAQs on Book 2
ITIL expert Moira Stepchuk answers common questions regarding the ITIL v3 Service Design Core Practice Book 2.
Expanding legal discovery forces IM, blog rethink
Seven Networkâ€™s David Watts knows instant messaging needs to be better managed â€“ as do the growing number of companies finding IM and blogs joining email as targets of subpoenas for electronic records.
CIO advice: It's OK to fail
Many CIOs don't take risks because they're afraid of failure. Failure is good, says one CIO. Without failure, you can't innovate.
SOX: New rules for year two
What does it cost to make SOX controls visible? What about in real time? Find out what CIOs learned from round one of SOX fun.

News (2)

Half of IT managers allow social networking sites
Despite a majority of security pros considering social networking sites risky, half do not block access to such sites.
SurveyWatch: Internet time-wasting report wastes employee's time
A survey declaiming the time-wasting properties of the Internet today caused a TechTarget ANZ employee to waste their morning.

Columns (4)

Change management: A better starting point for ITIL
Many IT organizations begin their ITIL implementations using the incident management module. However, industry expert Brian Johnson suggests that starting with change management instead can actually help improve alignment and add more value to the business.
Three ways to define and implement a corporate strategy
The term 'strategy' means different things to different organizations. But no matter how it's defined, every company should have one. In his latest column, James Champy offers three pieces of advice on how to determine and implement your company's strategy.
Four steps to successful IT/business alignment
Business alignment remains a top priority for IT executives. James Champy offers CIOs advice for turning IT into an integral part of their business operations, and no longer just a service center.
Champy to CIOs: Make suppliers your partners
The newest CIO strategy relies on forging supplier relationships that matter -- and turning them into valuable partnerships.

Tips (4)

ITSM guidance: An expert video series
In these three IT Service Management (ITSM) videos you'll learn about best practices, including ITIL, ISO and COBIT.
Flexibility and agility key to CIO success in 2008
Heading into 2008, CIOs plan to focus on SOA, Web 2.0 and other agile and flexible technologies to meet the changing needs of the business.
Dissecting compliance workflow processes
Special guest Compliance School instructor Tom Bowers explains why a compliance workflow model makes sense and how it makes auditors happy.
ITIL V3 is almost here: What should you expect?
ITIL version 3 promises to improve alignment between IT and the business, as well as enhance efficiencies and cut costs. What are the other pros and cons and how quickly -- or if at all -- should users upgrade to version 3 of the ITIL framework?

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